Get into your account
Use password reset if you cannot sign in. Confirm the email sent after creating your account before your first sign-in.
HELP AND SUPPORT
Get the next step, not a support maze.
Kaptura Support helps with access, your first inspection, product questions, and billing.
Prepare your first inspection
After signing in, use the setup guide in the dashboard to plan the form, field work, and export you need.
Contact support
Email support@kaptura.online. We respond Monday–Friday, 9 AM–5 PM Eastern Time, within one business day.
For a security concern, lost data, or urgent payment issue, include Urgent in the subject line.